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Spy & Audit


Quality Verification & Audits

• Calls
• Visits
• Facility & service assessment


Your staff is the source of success for your business.

Do you know what happens within your facility while you are not there?
How can you be sure your staff is performing to your expected levels of excellence and standards? Are your clients really satisfied?
We get this information for you.
Our extensive knowledge of 5* plus criteria for luxury service protocols allows us to prepare an in-depth report of the Spa experience from the moment of booking to the moment we leave.
We evaluate staff treatment performances and hospitality service, attitudes and presence.
We make periodic phone calls to your establishment to test your staff and evaluate their knowledge and phone etiquette.