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Universal Resorts 
Male, Republic of Maldives, North Atoll.

MALDIVES : Universal Resorts 5 Star Resort and Spa. 2011 /2012 Consultant for Spa refurbishment, business development, branding ,& marketing, SOP Staff training and training initiatives Kuramathi Island Resort & Spa; Khandaladu Island Resort & Spa Mafushivaru Island Resort & Spa

Scope of Work :

· Assess actual Spa architectural layout and design
· Assess existing menus, costing, prices

· Demographic analysis
 · Analysis of previous years revenue
· Architectural design consultation for each Spa
· Create direction of artistic development for 3 Spas

· Assist Business development team with Spa marketing development

· Corporate identity
· Spa equipment FF&E / OS&E selection

· Spa Cosmetic product selection

· Spa Uniform design

· Economic planning and development of 3 Hotel Spas

· Administrative and accounting process management

· HR Consultation for staff recruitment and training

· Spa staff recruitment process

· Spa SOP preparation

· JD preparation

· Spa treatment rooms set-up protocols, standards and implementation
· Spa staff Luxury Spa hospitality training
· Therapist treatment protocol training

· Spa menu cost analysis and price development

· Spa menu development

· Spa programs and incentives development

· Inventory set up for control of retail and treatment room

 - Hygiene implementation for overall Spa area (kitchen, WC, Spa rooms and wet areas)